Refund and Returns Policy

At Winhup, we want every customer to have a smooth and reliable shopping experience. If you have an issue with your order, please contact our customer service team and we will assist you.

1. Return Requests

Eligible products may be returned in accordance with applicable consumer protection laws and the conditions stated in this policy. Products should generally be unused and in their original condition and packaging.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible with your order number and clear photos or videos of the item.

3. Refunds

Once your return or refund request is reviewed and approved, the applicable refund will be processed to your original payment method, subject to the applicable payment provider’s processing time.

4. Return Shipping

For products that are damaged, defective, incorrect, or not as described, Winhup will review the case and provide appropriate return instructions. Please do not send any product back without contacting us first.

5. Non-Returnable Items

Certain products may be excluded from return where permitted by applicable law, including products that have been used, personalized products, or products that cannot reasonably be returned due to their nature.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped. Where cancellation rights apply under applicable law, Winhup will process the request accordingly.

7. Contact Us

For any return, refund, or order issue, please contact Winhup with your order number and details of the issue. Our team will review your request and guide you through the next steps.